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Thank you for shopping at Winsytags.com. We want you to have a satisfying experience with your purchase, and we strive to provide high-quality products. This Returns and Refund Policy outlines the terms and conditions for returning and refunding items purchased from our electronic gadgets store. Please read this policy carefully before making a purchase.
1. Returns:
- You have the right to return an item within 3 days from the date of delivery, provided that the item is unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact our customer support team through the provided channels to obtain a return authorization. We may require proof of purchase, such as an order number or receipt.
- You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping method for your return.
- Upon receiving the returned item and verifying its condition, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.
2. Refunds:
- If you are eligible for a refund, we will refund the purchase price of the returned item, excluding any shipping or handling charges, gift wrapping fees, or other non-refundable charges.
- Refunds will be issued in the same form of payment used during the original purchase. Please note that it may take several business days for the refund to reflect on your account, depending on your payment provider's policies.
3. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact our customer support team immediately with supporting documentation, such as photos or videos, showing the issue. We will assess the situation and provide instructions for returning the item or resolving the issue.
5. Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Items that are marked as final sale or clearance.
- Digital downloads or software.
- Gift cards or vouchers.
6. Change of Mind:
- We understand that preferences may change. However, we do not accept returns or provide refunds for items due to a change of mind.
7. Shipping Errors:
- If you receive an incorrect item due to a shipping error on our part, please contact us immediately, and we will arrange for the correct item to be shipped to you at no additional cost.
8. Limitations:
- Our Returns and Refund Policy is subject to the following limitations:
- We reserve the right to refuse a return or refund if the item does not meet our return criteria or if we suspect abuse of our policy.
- We are not responsible for items lost or damaged during return shipping. Please ensure proper packaging and consider using a reliable shipping service with insurance.
If you have any questions or need assistance with the return or refund process, please reach out to our customer support team. We are here to help and ensure your satisfaction with our products and services.
1. Returns:
- You have the right to return an item within 3 days from the date of delivery, provided that the item is unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact our customer support team through the provided channels to obtain a return authorization. We may require proof of purchase, such as an order number or receipt.
- You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping method for your return.
- Upon receiving the returned item and verifying its condition, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.
2. Refunds:
- If you are eligible for a refund, we will refund the purchase price of the returned item, excluding any shipping or handling charges, gift wrapping fees, or other non-refundable charges.
- Refunds will be issued in the same form of payment used during the original purchase. Please note that it may take several business days for the refund to reflect on your account, depending on your payment provider's policies.
3. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact our customer support team immediately with supporting documentation, such as photos or videos, showing the issue. We will assess the situation and provide instructions for returning the item or resolving the issue.
5. Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Items that are marked as final sale or clearance.
- Digital downloads or software.
- Gift cards or vouchers.
6. Change of Mind:
- We understand that preferences may change. However, we do not accept returns or provide refunds for items due to a change of mind.
7. Shipping Errors:
- If you receive an incorrect item due to a shipping error on our part, please contact us immediately, and we will arrange for the correct item to be shipped to you at no additional cost.
8. Limitations:
- Our Returns and Refund Policy is subject to the following limitations:
- We reserve the right to refuse a return or refund if the item does not meet our return criteria or if we suspect abuse of our policy.
- We are not responsible for items lost or damaged during return shipping. Please ensure proper packaging and consider using a reliable shipping service with insurance.
If you have any questions or need assistance with the return or refund process, please reach out to our customer support team. We are here to help and ensure your satisfaction with our products and services.